Shipping policy

Delivery and Returns
We aim to process and despatch orders received by 2pm the next (working) day.

Our standard delivery is Royal Mail 48 hour service (Royal Mail aim to deliver this service within 2 working days but this is not guaranteed).

Standard Royal Mail 48 hour delivery is FREE on all orders over £60 to UK Mainland, Jersey and Guernsey.

Goods Not Received
We recommend in the first instance the purchaser checks their local sorting office/neighbours in case they have taken receipt of the products.

Please email us or contact through our website if a parcel has not been received within a reasonable amount of time, we will check the tracking but the standard Royal Mail 48 hour service only shows when the parcel has been delivered.  Please be aware that we have to wait 10 working days after the expected delivery date before we can claim compensation for missing goods; no later than 80 days after the goods were posted. 

Damaged Goods
Please ensure you check all the goods on receipt.  Damaged goods must be reported by email within 3 working days of receipt – please provide photographic evidence so that we are able to claim compensation from the delivery company.  We will of course replace the items at no extra delivery cost to the purchaser.

Returning Items
To arrange a return for exchange or refund the purchaser should email us or contact us through our website WITHIN 3 WORKING DAYS OF RECEIPT OF GOODS.  Once the return has been accepted the purchaser has a further 14 days to return the goods.  These must be returned at the purchaser’s expense, if the item is faulty, we will refund the postage cost of return.  An exchange or refund of the original purchase price will be issued within 14 days of receipt of return.  Returns will only be accepted if they are in a resaleable condition in their original packaging.  Please retain proof of postage.  This does not affect your statutory rights.  We aim to process returns within 5 working days of receipt.

Delivery Charges
Standard Royal Mail 48 hour delivery:

Parcels up to 2kg - RM 48 - £5.50

Parcels over 2kg - these will be calculated by weight on an individual basis.

ORDERS OVER £60 WILL BE SENT FREE OF CHARGE BY ROYAL MAIL 48HR DELIVERY SERVICE.